Privacy Notice

1. Who we are

This Privacy Notice explains how Xivoni South Africa (Pty) Ltd ("Xivoni", "we", "us") collects and uses personal information through this website, in line with South Africa's Protection of Personal Information Act 4 of 2013 (POPIA). Xivoni is the responsible party for this information.

Head office: 138 West Street, Sandown, Sandton, 2031, South Africa. Our Tanzanian office (344 Ghuba Rd, Dar es Salaam, Tanzania) also handles enquiries from clients in Tanzania, in line with Tanzania's Personal Data Protection Act, 2022.

2. Information Officer

Our Information Officer is responsible for our compliance with POPIA. You can contact them at:

• Name: [Information Officer name]
• Email: info@xivoniactuaries.com (subject: "POPIA request")
• Address: 138 West Street, Sandown, Sandton, 2031

3. What we collect

We only collect information you choose to give us, or that is needed to run the website:

• Contact form: your name, email address, and optionally your organisation, phone number, service of interest, preferred office and message.
• Email: any information you include when you email us directly.
• Technical data: your web browser automatically shares basic technical information (such as your IP address and browser type) with our hosting provider and with the services that deliver our fonts and page styling (Google Fonts and jsDelivr). This is needed to display the website.

This website does not use advertising or tracking cookies.

4. How we use it

• To respond to your enquiry and route it to the right team or office.
• To provide services you request from us, where applicable.
• To keep the website secure and working properly.

We process your information with your consent (given when you submit the contact form) or where it is necessary for our legitimate interests in responding to you. We do not sell your information or use it for unsolicited direct marketing.

5. Who we share it with

• FormSubmit processes contact form submissions and forwards them to our email inbox.
• Our website hosting and email providers store and deliver our website and emails.
• Our Tanzanian office, where your enquiry relates to Tanzania.

Some of these providers store information outside South Africa. Where this happens, we rely on providers that offer an adequate level of protection, as required by section 72 of POPIA.

6. How long we keep it

We keep enquiry information only as long as needed to respond and to maintain a reasonable record of our correspondence, after which it is deleted. If you become a client, our engagement terms will apply.

7. How we protect it

We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access, including access controls and secure (HTTPS) connections.

8. Your rights

Under POPIA you have the right to:

• ask whether we hold your personal information and request a copy;
• ask us to correct or delete it;
• object to our processing of it, or withdraw your consent;
• lodge a complaint with the Information Regulator of South Africa (inforegulator.org.za).

To make a request, contact our Information Officer using the details above.

9. Changes to this notice

We may update this notice from time to time. The latest version will always be available on this page.

Last updated: [date of publication]